Ticket #1 is mine.
Helpdesk: Private Support Tickets
Private support tickets with one-click claim buttons, automated category routing, and instant HTML transcripts.
What does Helpdesk do?
Helpdesk gives your server a private support ticketing system. Members click a button on a launch panel to open a private ticket channel, staff members claim tickets to prevent duplicate work, and clean HTML transcripts are archived upon closure.
Core Architecture & Capabilities
- Embed Button Ticket Launch PanelsCreate multiple department panels (Billing, Mod Support, General Inquiry) with customized button triggers.
- Dedicated Staff Claiming WorkflowStaff members claim tickets with one click, letting members know who is assisting them.
- Automated HTML Transcript ArchivingGenerates full HTML transcripts with attachments and timestamps sent to your private log channel.
- Category & Department RoutingAutomatically create ticket channels inside dedicated staff categories with restricted permissions.
Live Slash & Prefix Commands
Synchronized with Discord's command registry and active 24/7:
- /ticket
- /claim
- /close
- /transcript
- /addmember
- /panel
Deploy Helpdesk in three steps
Invite Helpdesk
Add Helpdesk to your Discord server with one click.
Run initial setup in Discord
Type /ticket in any channel to initialize role and channel permissions.
Configure in 3-Column Dashboard
Sign in with Discord or Google on /dashboard/ to customize Helpdesk settings, channels, and rules in real time.
Helpdesk FAQ
How does Helpdesk protect member privacy?
Each ticket creates an isolated private channel visible only to the ticket creator and staff roles with support permissions.
Where are ticket transcripts saved?
Transcripts are posted to your private staff archive channel and can be exported as self-contained HTML files.
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